Privacy Policy
**Privacy Policy**
Woodsox takes your privacy seriously and is committed to safeguarding your personal information. This Privacy Policy explains what information we collect on the Woodsox website at www.woodsox.com, how and when it is collected, what we use it for now, and how we will use it in the future. If you have any questions not addressed by this Privacy Policy, please contact us at enquiries@woodsox.com or call ***********.
**Information Collection**
When you place an order with us, we collect necessary information to process your transaction, including your personal details, order details, and address(es). We may also request additional details such as product size preferences, category preferences, age, and special dates for profiling and marketing purposes. Providing such information is voluntary.
You can choose to sign up for our newsletter and other marketing communications, consenting to receive information via post and email. We may occasionally ask for feedback to improve our website and services.
For quality control and training purposes, we may monitor or record your communications with us, retaining the information for as long as reasonably necessary.
**Security and Confidentiality**
It is our policy to keep your information private and confidential. The personal information you provide is stored securely and is accessible only by designated staff.
**Legitimate Interests**
We collect data as it is necessary for the pursuit of our legitimate interests, including:
- Direct Marketing
- Understanding customers' wishes and shopping preferences
- Improving our service and products
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**Direct Marketing**
We may contact you by post and/or email to inform you about our new collections and offers. If you no longer wish to receive communications, please contact us at enquiries@woodsox.com or call us at *************
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**Understanding Customers' Wishes & Shopping Preferences**
We tailor our communications to inform you about the benefits and relevant offers. If you do not want us to use your data for profiling, please write to us at the address mentioned above or email us at enquiries@woodsox.com.
**Improving Service and Products**
Feedback from individuals may be used for product analysis and customer service improvement. If you wish this information not to be used in any such way, please specify in your feedback or contact us.
**Sharing Information**
To process orders, we may share your information with service providers, including order despatch and delivery companies. They are only allowed to use your information as instructed by us.
We may notify you by email about changes to terms and conditions, privacy policy, or significant changes to our website or service.
**Prevention of Fraud**
In assessing requests for goods or services, we may use your information for the prevention and detection of fraud, including disclosing information for fraud prevention schemes.
**Your Rights**
You have the right to:
- Ask about the personal data we hold about you
- Update or amend any out-of-date or incorrect data
- Ask us to delete the data we hold about you
To exercise these rights or for any privacy-related inquiries, contact us at enquiries@woodsox.com or call ***************. We may need to verify your identity to protect your privacy and security.
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**Disclosures**
We act in the best interest of our customers and will not abuse our position as data controller. We aim to be transparent and uphold requests for data disclosure or amendment promptly. Due to the nature of data and catalogue printing, amendments may take up to 6 weeks to become effective.
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